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Aristides
Customer Support & Sales Manager with 10+ years in Hospitality and Tech
Video resume
Contacto
Competencias
Delivered technical and general support, ensuring customer satisfaction through patience, empathy, and professionalism.
Designed and implemented international sales strategies, managed key accounts, and generated new business opportunities.
Led event planning efforts across multiple hotel venues, coordinating logistics, decor, and client requirements for successful functions.
Provided remote technical assistance, troubleshooting consumer tech products, and supporting digital systems.
Built and maintained high-value relationships with clients, partners, and vendors to foster loyalty and repeat business.
Educacion
Idiomas
Resumen
Experienced in technical support, sales, and event coordination across hospitality and tech sectors. Skilled in client relations, sales strategies, and project management, with a proven track record of exceeding targets and ensuring customer satisfaction.
Logros Clave
- Led international sales strategies at HOTEL SORTIS Spa & Casino, surpassing revenue targets and expanding market reach.
- Managed complex event planning and coordination for RIU PANAMA, ensuring seamless execution and high client satisfaction.
- Provided technical support and troubleshooting at BestBuy, maintaining high customer satisfaction scores and adapting to new service tools.
Experiencia
Call center representative for BestBuy Computing & Home Services
Provide remote technical support and troubleshooting for a wide range of consumer technology products, including computers, printers, home networking devices, and smart home equipment., Assist customers with software installation, virus/malware removal, system optimization, data backup, and account...
International Sales Manager
Designed and executed international sales strategies, driving revenue growth and consistently exceeding global sales targets., Managed daily quotations and lead follow-up via CVent, contributing to increased lead conversion rates and pipeline velocity., Identified and secured new business...
Event Booking Coordinator
Responded promptly to phone, email, and website inquiries, ensuring exceptional customer service and timely follow-up on event booking requests., Provided comprehensive information on venue availability, packages, pricing, and services, helping clients make informed decisions aligned with their...
Groups & events Coordinator
Met with clients to assess event needs and expectations, providing tailored recommendations for conferences, weddings, corporate meetings, and private events., Led event planning consultations, guiding clients through room selection, space configuration, agenda planning, and timeline coordination.,...
Reservations Supervisor
Managed opening and closing of room inventory across all market segments to optimize availability and drive revenue, based on demand and occupancy trends., Oversaw pricing and offer loading in the reservation system, ensuring timely updates and rate accuracy across all channels., Handled client...
Reservations Executive
Managed and monitored airline partnerships with key carriers including Lufthansa, KLM, Air France, and COPA to ensure seamless reservation processes and service quality., Oversaw and optimized booking operations across multiple online travel agencies (OTAs) such as Booking.com, Expedia, and others,...