ARIANNA

Customer Retention Advisor

Provided customer service and guidance for a campaign related to Banco Falabella.. Handled customer interactions through phone calls and digital communication channels.. Identified customer needs and provided clear information according to established procedures.. Supported customers through WhatsApp in the deliveries service area.. Managed customer requests and situations with clear and respectful communication.. Supported activities related to customer experience and satisfaction.. Verified and organized customer information using databases.. Adapted to different service areas and operational priorities.. Followed customer service protocols and operational procedures.