Arba

Chat Support Executive

Handled high volumes of customer queries through live chat, working fast while keeping answers accurate and consistent.. Read, interpreted and judged customer issues (billing, account queries, complaints) to find the most relevant and correct resolution.. Identified root causes of recurring issues and escalated complex cases with clear, detailed handoff notes.. Maintained precise records of interactions and case histories in internal CRM tools, ensuring data accuracy and audit readiness.. Followed detailed guidelines and adapted quickly to policy and product updates with minimal ramp-up time.. Worked with cross-functional teams to flag customer pain points and support process improvement.