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Competencias
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with PeopleSoft HRIS.
Demonstrated experience with SharePoint.
Demonstrated experience with Adobe.
Demonstrated experience with Co-Pilot.
Educacion
Resumen
Professional profile
Experiencia
Human Resources Support Services Intern to Paid Student - Onboarding
Exceeded targets in the HR Support Services and Onboarding team, performing administrative HR tasks, such as employee documentation processing, background check coordination, and responding to employee inquiries. Using PeopleSoft HRIS through the myHR platform to interact with 7 employee profiles and account IDs per day, with a high level of accurate data entry and compliance with the company’s onboarding procedures. Supported 10 new employees per day with onboarding activities through preparing their documentation, verifying employment records, creating Letters of Employment, and facilitating communication between hiring managers, HR teams, and internal applicants. Upheld a very high level of confidentiality with employee information while maintaining compliance with PIPEDA and PHIPA privacy regulations and hospital HR policies. Excelled in contributing to employment documentation workflows and background screening to ensure new hires meet compliance standards before onboarding. Developed process flowcharts and workflow diagrams to improve efficiency and accuracy when completing onboarding tasks and navigating HRIS systems. Utilized programs at a higher level, such as SharePoint, Adobe, Co-Pilot, Teams, PeopleSoft, and mybackcheck. Clearly communicated with applicants, hiring managers, and internal HR departments to facilitate a smooth onboarding and transition process into the organization. Fluently utilized Microsoft Office Suite (Excel, Outlook, Word, Teams) to organize HR data, track onboarding documentation, and support administrative HR operations within a healthcare environment
Client Relationship Manager/Personal Trainer
Attained over 90% 5/5 customer reviews by demonstrating strong communication skills and using efficient organizational and time management skills to set up their fitness training schedules. Utilized Excel to create over 5 spreadsheets daily to enter a customized wellness coaching plan and to track progress. Advised clients on healthcare services through navigation and accommodations. Used health tracking systems, such as weight change and calorie intake, to securely manage client information. Secured accurate potential client information through positive, excellent communication
Exercise Therapist & Health and Wellness Coach
Monitored the field house facility of 300 members, HUR (rehabilitation specialized equipment room), consisting of 25 members at maximum capacity, using strong communication, efficient organizational, and time management skills. Utilized 10 Excel spreadsheets per day to implement rehabilitation based on data obtained from exercise programs, using attention to detail and accuracy, with a focus on data integrity for clients with diverse needs. Secure client information through strong communication and interpersonal skills to build rapport with clients, guardians, and other healthcare team professionals, ensuring an efficient treatment plan. Collaborated with interdisciplinary teams from 3 departments per day to facilitate safe and timely return-to-work plans, both to work independently and as part of a team. Maintained documentation with detail in compliance with PHIPA regulations and handled sensitive and confidential information with discretion and professionalism.
Customer Service Representative
Proven technical aptitude and ability to learn new software quickly, while learning Dayforce HRIS within 2 weeks of employment. Conducted 50 inbound and outbound sales calls daily to customers, offering knowledge and guidance about security service packages. demonstrated efficient organizational, time-management, communication, and interpersonal skills for billing resolutions and collections support, account updates, service appointments, and product plans. Received a 90% customer service satisfaction review for solving clients’ issues under 7 minutes per call, using attention to detail and accuracy, with a focus on data integrity. handled sensitive and confidential information with discretion and professionalism when addressing payment options and conflict resolution to accounts management, and escalating complex issues to higher management when required
Customer Engagement Specialist
Assisted clients with COVID-19 vaccination booking-related inquiries, ensuring confidential information was handled with discretion and professionalism in compliance with privacy laws. Demonstrated excellent communication skills through an average of 50 inbound/outbound calls per day in a call center environment. Coordinated and streamlined service delivery with healthcare providers using organizational and time management skills. In Good Standing Performance (80%+) level given by supervisor based on HRIS used to track performance based on KPI’s through data entry management using systems such as Salesforce and Citrix Receiver
Practicum in Kinesiology (PKINS)
Designed and implemented fitness programs tailored to individual capabilities. Ability to work independently and as part of a team when participating in singular and team sports with up to 30 students per session. Strong organizational and time-management skills, planning exercise routines with group members. Engaged in continuous learning to enhance program effectiveness
Peer Assisted Study Sessions (PASS)
Organized and facilitated study groups of up to 25 students, promoting collaborative learning. Use of learning management systems, specifically Moodle and Blackboard. Strong work ethic and a positive attitude when studying as a group for exams and educational deadlines. Attention to detail and accuracy, with a focus on data integrity in academic tasks. Provided mentorship and academic support to peers