Detail-oriented professional with over 5 years coordinating healthcare support, caregiver onboarding, and documentation review.
Provided support to customers and caregivers, managing inquiries, follow-ups, and case documentation.
Coordinated onboarding, scheduling, and communication for caregivers and patients in healthcare settings.
Reviewed and verified certifications, personal documents, and legal forms like I-9 for compliance.
Managed outbound and inbound communication to ensure process adherence and timely case milestones.
Insignia Resources
Contacted and followed up with caregivers and patients regarding program opportunities., Verified PCA (Personal Care Aide) and HHA (Home Health Aide) certifications with the NY Department of Health., Reviewed I-9 documents, personal and professional references, and demographic information.
Insignia Resources
Received and made outbound calls and managed caregiver communications via email., Processed I-9 forms, scheduled health assessments and virtual orientations., Explained the recruitment process to caregivers and managed 80+ cases monthly.
Insignia Resources
Assisted patients in verifying Medicaid eligibility and initiated long-term care approval cases., Followed up with caregivers, patients, and healthcare providers to ensure timely approvals.
Alorica
Managed customer calls regarding account status and payment arrangements.
Bachelor’s Degree
High School Diploma
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