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Andy
Operations Manager at Nyawyi Villa
Contacto
Competencias
Skilled in delivering exceptional guest experiences and addressing inquiries effectively.
Experienced in managing daily activities, staff coordination, and facility maintenance.
Strong communicator adept at handling inquiries, team coordination, and client interactions.
Capable of identifying issues promptly and implementing effective solutions.
Educación
Resumen
Dedicated professional with hands-on experience in operations management, customer service, and HR support. Adept at enhancing guest satisfaction, streamlining processes, and fostering team collaboration. Currently pursuing a Bachelor of Commerce, ready to contribute to organizational success.
Logros Clave
- Successfully coordinated guest services, enhancing customer satisfaction and operational efficiency.
- Managed daily operations and staff schedules, ensuring smooth property management.
- Supported HR functions during internship, improving onboarding and recruitment processes.
Experiencia
Academic Unit
Managed the unit’s front desk, handling inquiries and directing communication for students, faculty and legal practitioners.. Assisted with exam coordination and invigilation for undergraduate, Master’s and PHD programs.. Orgainzed and archived confidential student files and institutional documents following University of Ghana standards.. Acted as a bridge between University heads and the law students’ union to pass on important information.. Assisted lecturers and adjunct professors with basic IT setups, lecture hall arrangements, and the distribution of course materials.. Managed meeting logistics, including setup, agenda preparations and minute taking for departmental and committee sessions.. Sorted, logged, and dispatched incoming and outgoing official mail, and memos across various university departments, management boards, and external bodies.
OPERATIONS MANAGER
Managed daily operations and staff schedules.. Coordinated guest services to ensure exceptional customer satisfaction.. Oversaw maintenance and housekeeping activities for property upkeep.. Facilitated communication between departments to enhance service delivery.. Monitored inventory levels and ordered supplies as needed for smooth operations.. Enforced customer service standards and resolved customer problems to uphold quality service.
HR INTERN
Assisted in updating employee records and maintaining HR.. Coordinated onboarding processes for new hires and facilitated orientation sessions.. Supported recruitment efforts by scheduling interviews and communicating with candidates.. Participated in employee engagement activities to promote a positive workplace culture.. Organized and maintained HR files, ensuring confidentiality and proper documentation.. Performed administrative tasks such as filing paperwork or entering data into databases.