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Andres
Customer Service & Administrative Specialist with 10+ years of bilingual support
Contacto
Competencias
Provided multilingual support, resolving customer inquiries promptly and accurately in English and Spanish.
Handled complex, high-volume data entry with precision in CRM systems like Salesforce and Athena EHR, ensuring data integrity.
Monitored interactions for compliance and quality standards, implementing CAPAs and coaching to elevate performance.
Led operational projects, developed service offerings, and managed vendor relationships to support business growth.
Supported virtual healthcare workflows, including insurance verification, appointment scheduling, and prior authorizations.
Educacion
Idiomas
Resumen
Experienced bilingual professional excelling in customer service, quality assurance, and healthcare administration. Adept at process optimization, data management, and delivering high-quality support in fast-paced environments.
Logros Clave
- Managed high-volume inbound orders, ensuring accuracy and efficiency in English and Spanish at GigCX Marketplace.
- Streamlined patient appointment and data management processes across diverse medical specialties, ensuring 100% compliance and high-quality care at 20four7VA.
- Reduced AHT by 45 seconds and improved compliance by 30% through targeted QA initiatives at [24]7.ai.
Experiencia
Bilingual Order Entry
Managed a high volume of inbound customer orders over the phone, successfully processing transactions and entering data into the system in both English and Spanish, ensuring accuracy and efficiency., Provided exceptional customer service by utilizing fluent bilingual (English/Spanish) communication...
Medical Virtual Assistant
Manage complex patient appointment scheduling and administrative workflows across diverse clinical specialties (primary care, cardiology, neurology, etc.)., Streamline the patient intake process for telehealth visits and provide seamless pre-, during-, and post-appointment support to providers,...
Quality Analyst
Meticulously monitored and evaluated client interactions across high-volume channels to ensure strict adherence to Quality Standards and Standard Operating Procedures (SOPs)., Focused on risk mitigation by auditing interactions that involved sensitive financial and credit card information, ensuring...
Administrative Coordinator
Lead and executed business strategies, including the development of service offerings, pricing models, and comprehensive policy frameworks to drive consistent business growth., Developed service offerings and pricing models for the tourism sector, gaining deep insight into traveler needs and...