Dedicated professional with over 5 years of experience in customer service, logistics coordination, and fraud prevention. Skilled in enhancing client experiences, streamlining operations, and utilizing advanced technology platforms to optimize performance.
Delivered high-quality customer service via phone, email, and chat, resolving inquiries efficiently.
Coordinated freight routing and operational planning for US-based shipments using telematics systems.
Supported security measures through fraud detection, risk mitigation, and teamwork to enhance safety protocols.
Proficient in using Robinhood, Coinbase, TD Ameritrade, Thinkorswim, TradingView, and Interactive Brokers for strategy execution.
Alo Yoga Campaign
Provided high-quality customer support through phone, email, and chat., Served as Subject Matter Expert (SME), assisting the Bogotá team with escalations and best practices., Ensured excellent client experience while supporting team performance and service quality.
Customer Service & Fraud Prevention
Delivered exceptional customer service by efficiently resolving client inquiries and ensuring a positive customer experience., Collaborated with the fraud prevention team to implement proactive risk detection and mitigation measures, strengthening overall security protocols and reducing potential...
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Experienced with macOS, Windows, and Linux environments to support diverse technical needs.
