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Customer Service Specialist with 5+ years in client relations and logistics
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Competencies
Delivered high-quality customer service via phone, email, and chat, resolving inquiries efficiently.
Coordinated freight routing and operational planning for US-based shipments using telematics systems.
Supported security measures through fraud detection, risk mitigation, and teamwork to enhance safety protocols.
Proficient in using Robinhood, Coinbase, TD Ameritrade, Thinkorswim, TradingView, and Interactive Brokers for strategy execution.
Experienced with macOS, Windows, and Linux environments to support diverse technical needs.
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, logistics coordination, and fraud prevention. Skilled in enhancing client experiences, streamlining operations, and utilizing advanced technology platforms to optimize performance.
Key Achievements
- Provided multi-channel customer support, enhancing client experience and service quality at Alo Yoga.
- Streamlined logistics operations and improved fleet management efficiency using Samsara and ELD platforms.
- Collaborated on fraud prevention strategies, reducing security risks and safeguarding customer interests.
Experience
Senior Customer Service Representative & SME
Provided high-quality customer support through phone, email, and chat., Served as Subject Matter Expert (SME), assisting the Bogotá team with escalations and best practices., Ensured excellent client experience while supporting team performance and service quality.
Associate
Delivered exceptional customer service by efficiently resolving client inquiries and ensuring a positive customer experience., Collaborated with the fraud prevention team to implement proactive risk detection and mitigation measures, strengthening overall security protocols and reducing potential...