Andrés - Customer Service Specialist with 5+ years in client relations and logistics

Bogotá, Bogota D.C., Colombiaen

Provided multi-channel customer support, enhancing client experience and service quality at Alo Yoga.

Streamlined logistics operations and improved fleet management efficiency using Samsara and ELD platforms.

Published on CazVid

Summary

Dedicated professional with over 5 years of experience in customer service, logistics coordination, and fraud prevention. Skilled in enhancing client experiences, streamlining operations, and utilizing advanced technology platforms to optimize performance.

Key Achievements

Collaborated on fraud prevention strategies, reducing security risks and safeguarding customer interests.

Skills

Customer SupportExpert

Delivered high-quality customer service via phone, email, and chat, resolving inquiries efficiently.

Logistics CoordinationAdvanced

Coordinated freight routing and operational planning for US-based shipments using telematics systems.

Fraud PreventionIntermediate

Supported security measures through fraud detection, risk mitigation, and teamwork to enhance safety protocols.

Technical PlatformsAdvanced

Proficient in using Robinhood, Coinbase, TD Ameritrade, Thinkorswim, TradingView, and Interactive Brokers for strategy execution.

Experience

Senior Customer Service Representative &amp; SME

Alo Yoga Campaign

2025 June - Present

Provided high-quality customer support through phone, email, and chat., Served as Subject Matter Expert (SME), assisting the Bogotá team with escalations and best practices., Ensured excellent client experience while supporting team performance and service quality.

Associate

Customer Service &amp; Fraud Prevention

2024 May - Dec

Delivered exceptional customer service by efficiently resolving client inquiries and ensuring a positive customer experience., Collaborated with the fraud prevention team to implement proactive risk detection and mitigation measures, strengthening overall security protocols and reducing potential...