Dedicated Customer Service and Technical Support Agent with over 3 years of experience assisting clients, mentoring new team members, and coordinating cross-departmental processes. Skilled in communication, problem-solving, and administrative tasks, committed to delivering high-quality service.
Delivered direct assistance to clients, addressing inquiries and issues efficiently.
Provided technical support to customers, troubleshooting problems and guiding solutions.
Supervised and mentored new team members, fostering their professional development.
Handled documentation, report creation, and communication between departments.
Foundever
Provided assistance to customers as the first contact with the company., Monitored, assisted, and provided feedback to new agents during their nesting period.
Solmavi SAS
RED LATINOAMERICANA DE INGENIERIA SAS
Handled and directed customer requests, serving as a bridge between customers and departments such as Accounting, Sales, and Production., Arranged shipments and monitored their status., Reviewed documentation to ensure information was corroborated and accurate., Created reports and provided...
HIGH SCHOOL DIPLOMA
BUSINESS MANAGEMENT
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Managed customer requests, monitored shipments, and ensured data accuracy in reports.
