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Andres
Administrative Assistant / Production Operator
Contacto
Competencias
Delivered direct assistance to clients, addressing inquiries and issues efficiently.
Provided technical support to customers, troubleshooting problems and guiding solutions.
Supervised and mentored new team members, fostering their professional development.
Handled documentation, report creation, and communication between departments.
Managed customer requests, monitored shipments, and ensured data accuracy in reports.
Educación
Idiomas
Resumen
Dedicated Customer Service and Technical Support Agent with over 3 years of experience assisting clients, mentoring new team members, and coordinating cross-departmental processes. Skilled in communication, problem-solving, and administrative tasks, committed to delivering high-quality service.
Logros Clave
- Provided first-contact assistance to customers, ensuring effective issue resolution and satisfaction.
- Mentored and supervised new agents during their training phase, improving team onboarding processes.
- Coordinated cross-department communication to streamline customer requests and shipment processes.
Experiencia
Customer Service Agent / Technical Support Agent / Mentor
Provided assistance to customers as the first contact with the company., Monitored, assisted, and provided feedback to new agents during their nesting period.
Administrative Assistant / Production Operator
Customer Care Specialist
Handled and directed customer requests, serving as a bridge between customers and departments such as Accounting, Sales, and Production., Arranged shipments and monitored their status., Reviewed documentation to ensure information was corroborated and accurate., Created reports and provided...