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Ana
Logistics Coordinator
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Competencias
Demonstrated experience with Problem-solving under pressure.
Demonstrated experience with Negotiation.
Demonstrated experience with Adaptability.
Demonstrated experience with Systems thinking.
Educación
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Resumen
Professional profile
Experiencia
Logistics Coordinator
Coordinated freight operations, ensuring efficient planning, dispatch, and execution of shipments.. Negotiated competitive freight rates to optimize transportation costs and profitability.. Monitored shipments in real time, ensuring on-time delivery through proactive track-and-trace processes.. Resolved operational issues quickly, maintaining service quality and customer satisfaction.. Collaborated with internal teams and external partners to streamline logistics workflows and improve performance.
Billing Support Agent
Delivered accurate and empathetic customer support related to billing inquiries, ensuring client satisfaction and clear understanding of charges, service plans, and payment cycles.. Reviewed and verified customer invoices, applied billing adjustments, and issued credit/debit notes as required.. Assisted customers with payment processing, provided guidance on accepted payment methods, and resolved issues related to unregistered or delayed transactions.. Managed high-volume inbound calls and resolved disputes related to billing errors, promotional offers, and usage inconsistencies.
Logistics Coordinator
Performed accurate data entry tasks, ensuring timely verification and updating to account managers.. Negotiated with external suppliers to ensure favorable service level agreements and effectively manage transaction costs.. Monitored vendor compliance with established guidelines and service level agreements, optimizing operational routes.. Analyzed and forecast transportation cost center metrics, providing strategic insights.. Cultivated and maintained strong relationships with internal customers, suppliers, and partners.. Supported management with business initiatives and additional responsibilities.
Customer service
Handled inbound and outbound customer interactions with professionalism and empathy.. Conducted follow-ups to ensure customer satisfaction and resolve pending issues.. Supported sales initiatives focused on home remodeling services (interior and exterior projects) by providing product information, upselling, and cross-selling solutions tailored to customer needs.