Ana

Bilingual Financial Collections Representative

Assisted Verizon customers with billing inquiries, payment solutions, and account-related concerns, managing 40–60 inbound calls daily.. Negotiated payment arrangements and service restoration options while balancing customer needs with company policies.. Verified customer identity and confidential account information, ensuring compliance with company security standards.. Documented customer interactions accurately using ACSS and collaborated with team members through Slack while managing schedules with Verint.