Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Ana
Customer Service Specialist with 3+ years in bilingual support and data management
Video resume
Contacto
Competencias
Skilled in providing high-quality support in English, focusing on customer retention and satisfaction.
Experienced in digitizing, reviewing, and ensuring accuracy of personal and medical data.
Capable of coaching agents to improve data quality and customer service performance.
Proficient in Word, Excel, PowerPoint for data management and presentation tasks.
Educacion
Idiomas
Resumen
Dedicated customer service specialist with expertise in bilingual support, data digitization, and team coaching. Proven ability to enhance customer retention and ensure data accuracy in high-pressure environments.
Logros Clave
- Provided exceptional bilingual customer support, increasing customer retention at Everise Guatemala.
- Ensured data accuracy and quality control during digitization processes at Conduent Guatemala.
- Supported and coached agents, improving team performance and service quality in data entry tasks.
- Handled account activations and customer inquiries efficiently, ensuring high customer satisfaction at NCO Star Comunicaciones.
Experiencia
Costumer Service Representative
Atención de servicio al cliente en inglés, retención para que clientes se queden con el servicio.
Plaza de Digitación
Digitalizar datos personales e información para seguro médico., Revisión de que la información que los agentes ingresaban al sistema fuera correcta., Brindar soporte y darle coaching a los agentes.
Costumer Service Representative
Atención de servicio al cliente 100% ingles., Activación de cuentas/líneas de telefonía celular.
Habilidades
Transcripcion del Video
Information about myself
Hi, my name is Ana. I'm from Guatemala. I'm 28 years old. I have a lot of experience in customer service and management. I have strong technical skills in office, suite and digital tools. I also have a building world communication in English and Spanish. I always improve myself as a mutual assistant and also in retention with the customers and provide all information to them.