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Ana
Technical Support Specialist with 15 years of multi-role experience
Video resume
Technical support
I know how to guide people in the process to solve technical issues ssues, how to guide and provide accurate instructions, use to be a team leader for a tech account
Contacto
Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
Competencias
Technical TroubleshootingAdvanced
Guides users in resolving internet and technical issues effectively.
Customer ServiceIntermediate
Provided support via chat and phone, ensuring customer satisfaction.
Team LeadershipIntermediate
Led a technical support team, overseeing operations and team guidance.
Process ManagementIntermediate
Completed various roles across HR, back-office, and support functions.
Resumen
Experienced technical support professional with over 15 years in the internet service industry and multi-role expertise.
Logros Clave
- Led a technical account team handling internet service issues.
- Gained diverse experience in HR assistance, customer service, chat support, and back-office roles.
- Developed expertise in guiding customers through technical troubleshooting processes.
Habilidades
Technical TroubleshootingCustomer ServiceTeam LeadershipProcess Management
Publicado en CazVid - 3 jul 2025