Dedicated hospitality manager with over 8 years of experience in guest satisfaction, team development, and operational excellence across hostels and hotels in Colombia. Adept at improving service quality, managing budgets, and leading teams to success.
Skilled in resolving guest issues promptly, ensuring high satisfaction and loyalty.
Experienced in leading diverse teams and conducting effective training programs.
Proficient in managing budgets and optimizing inventory to reduce costs.
Expertise in overseeing daily operations to ensure seamless service delivery.
Zabarain Consulting
The Fort Hostel
Buritaca House
Buritaca House
All Good Surf School and Cafe
Rio Hostel
BS Industrial Engineering
CP Finance and International Business
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Strong interpersonal skills to connect with guests and team members effectively.
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