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Ana
Hospitality & Operations Manager with over 8 years in the hospitality industry
Video resume
Hospitality & Operations Manager with over 8 years in the hospitality industry
Please record a video speaking in English about your experience.
Contact
Santa Marta,Magdalena Department,Colombia
Available on CazVid
Competencies
Guest Satisfaction & Issue ResolutionExpert
Skilled in resolving guest issues promptly, ensuring high satisfaction and loyalty.
Team Leadership & Staff TrainingAdvanced
Experienced in leading diverse teams and conducting effective training programs.
Budgeting & Inventory ControlAdvanced
Proficient in managing budgets and optimizing inventory to reduce costs.
Hospitality Operations ManagementExpert
Expertise in overseeing daily operations to ensure seamless service delivery.
Communication & EmpathyExpert
Strong interpersonal skills to connect with guests and team members effectively.
Education
BS Industrial Engineering
Universidad Autonoma del Caribe
Completed 2004
CP Finance and International Business
Universidad Autonoma del Caribe
Completed 2004
Languages
SpanishNative
EnglishC1
Summary
Dedicated hospitality manager with over 8 years of experience in guest satisfaction, team development, and operational excellence across hostels and hotels in Colombia. Adept at improving service quality, managing budgets, and leading teams to success.
Key Achievements
- Led guest satisfaction initiatives resulting in improved reviews and repeat bookings.
- Managed budgets and inventory control, reducing costs by 15% annually.
- Trained and developed staff, enhancing team performance and service quality.
- Streamlined front desk operations, increasing efficiency and guest experience.
Experience
Manager/Consultant
Zabarain Consulting
Jan 2023 - Present
Administrative Receptionist
The Fort Hostel
Nov 2023 - Jul 2024
Manager
Buritaca House
Aug 2024 - Mar 2025
Manager
Buritaca House
Mar 2022 - Dec 2022
Manager
All Good Surf School and Cafe
Oct 2021 - Mar 2022
Administrative Manager/Receptionist
Rio Hostel
May 2017 - Jul 2020
Manager/Receptionist
Costeño Beach Hostel
May 2015 - May 2017
Skills
Guest Satisfaction & Issue ResolutionTeam Leadership & Staff TrainingBudgeting & Inventory ControlHospitality Operations ManagementCommunication & Empathy
Published on CazVid - Jun 2, 2026