Ana - Hospitality and Customer Service Specialist with diverse experience

Ciudad de Villa de Álvarez, Colima, Mexicoen

Managed customer interactions through various channels including face-to-face, phone, email, and social media, ensuring consistent service quality.

Handled sales transactions, including registering sales and managing customer accounts, contributing to operational workflows.

Contactar via CazVid

Publicado en CazVid

Resumen

Dedicated to delivering excellent customer service with hands-on experience in hospitality, sales, and client support across different sectors.

Logros Clave

Developed and applied sales strategies to enhance client engagement and improve sales outcomes.

Habilidades

Customer ServiceAdvanced

Provided comprehensive support to clients through multiple communication channels, ensuring customer satisfaction.

Sales and Account ManagementIntermediate

Managed sales processes, including registering transactions, handling payments, and updating customer information.

Communication SkillsAdvanced

Responded effectively to customer inquiries via phone and email, and posted online, maintaining professional interactions.

Administrative SkillsIntermediate

Utilized excel and basic report generation to document monthly activities and sales performance.

Experiencia

Auxiliar de hospitalidad

Mazda colima

12/2020 - 06/2022

Atención a clientes, Llamadas de calidad a clientes de servicio y ventas, Registro de historial de clientes, Agendar citas y confirmarlas, Atención a clientes vía internet, Aplicación de estrategias para mejores ventas, Cobro y registro de ventas realizadas, Manejo de redes, Manejo de excel, Reportes de cierre de mes

Responsable de atención a clientes

Club Big Manny

11/2022 - 09/2024

Atención telefónica y por correo electrónico para responder consultas y realizar reservas, Cobro a clientes y actualización del saldo de sus cuentas en el sistema