Experienced customer service agent with expertise in bilingual campaigns, team leadership, and fraud detection.
Demonstrated ability to structure tasks efficiently across multiple customer service roles.
Resolved customer complaints and disputes, ensuring positive outcomes and maintaining satisfaction.
Acquired new product knowledge and skills to adapt to different campaigns and responsibilities.
Made informed decisions to handle customer requests and identify fraudulent activities effectively.
Call Center Services International (CCSI)
Worked as a customer service agent for a financial institution that collected debts for other companies., Handled order complaints in a back office job.
Foundever Mexico Contact Center Services
Provided consumers information about their movements on the app and changes from one profile to another.
Operadora MARRIOTT
Planned and provided customers with the best options for vacations and events.
Qualfon México
Reviewed orders from several countries to determine if they were regular or fraudulent.
High School
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