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Amiel
Contacto
Competencias
Demonstrated experience with Zendesk.
Demonstrated experience with Fieldnotes.ai.
Demonstrated experience with Follow Up Boss.
Demonstrated experience with Mojo Dialer.
Demonstrated experience with YTEL / Telgoo5.
Educacion
Idiomas
Resumen
Professional profile
Experiencia
Call Center Agent (Outbound / Customer Service Focus)
100–300 outbound calls daily, plus inbound support when required.. Provide customer-focused assistance while supporting outreach campaigns.. Maintain structured follow-up tracking using spreadsheets.. Document call outcomes, notes, and next steps accurately.. Support lead nurturing and appointment generation.. Use Slack and Microsoft Teams for internal communication.
Appointment Setter (Legal Services / Law Firms)
Performed cold calling campaigns for multiple law firms.. Completed 80–200 outbound calls daily plus inbound follow-ups.. Scheduled qualified legal consultation appointments.. Managed lead status, notes, and follow-ups inside Fieldnotes CRM.. Used Slack and Microsoft Teams for team coordination.
Call Center Representative (Mortgage / Real Estate)
Performed high-volume outbound outreach (100–400 calls daily) plus inbound support.. Contacted homeowners regarding refinance, insurance, and housing programs.. Documented interactions and maintained structured CRM follow-up pipelines.. Used spreadsheets, YTEL, for campaign and lead tracking.. Communicated internally using Slack and Microsoft Teams.
Customer Support Representative (Telecom Campaign)
Delivered Tier 1–2 customer support for telecom services and devices.. Handled inbound support plus outbound follow-ups.. Assisted with troubleshooting, upgrades, and account support.. Maintained accurate documentation using Zendesk.
Sales Representative (3PL / Freight Brokerage)
Conducted outbound prospecting (80–120 calls daily) plus inbound follow-ups.. Collected shipment requirements and qualified leads for quoting teams.. Used RingCentral for calling and internal tracking tools like spreadsheets.. Maintained consistent documentation and follow-up processes.. Collaborated via Slack and Microsoft Teams.
Cold Calling Specialist (Real Estate Follow-Up)
Conducted outbound real estate follow-up calls to homeowners (100–300 daily) plus inbound responses.. Used Follow Up Boss CRM for pipeline tracking and follow-ups.. Used Mojo Dialer for outbound calling campaigns.. Scheduled appointments using Google Calendar.. Tracked leads using Google Spreadsheets and Trello.. Communicated internally via Slack and Microsoft Teams.