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Allison

Business Development Manager with 10+ years of driving sales growth in the tech industry

Contacto

San José, San José, Costa Rica
Abierto a remoto
Disponible en CazVid
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Competencias

Sales StrategyExpert

Designed and implemented sales approaches to target key markets, resulting in significant revenue increases.

Client Relationship ManagementAdvanced

Maintained and expanded relationships with key clients, ensuring high retention and satisfaction levels.

Market AnalysisIntermediate

Conducted research to identify market trends and inform strategic decisions for new product launches.

Team LeadershipAdvanced

Led cross-functional teams to achieve sales targets and improve operational workflows.

Presentation SkillsExpert

Delivered compelling pitches to clients and stakeholders, securing buy-in for key initiatives.

Educacion

Technical Diploma
Universidad de Costa Rica
Completed Present
Colegio Técnico Profesional de Educación Comercial y Servicios COTEPECOS
Completed 2019

Resumen

Experienced business development manager with over 10 years specializing in sales growth, market expansion, and client relations. Adept at creating strategic plans and leading teams to achieve ambitious targets.

Logros Clave

  • Led a team to secure strategic partnerships, increasing company revenue by 25% in two years.
  • Developed and executed market expansion strategies across three new regions, boosting customer base.
  • Streamlined sales processes which improved conversion rates and reduced sales cycle duration.

Experiencia

CSNA Associate

Amazon
09/12/2019 - 14/06/2021

Keeping track on customers ́ problems within short periods of time and follow up when required., Follow stablished protocols to maintain security on locked or blocked accounts., Fully capable to empathize, negotiate and handle different types of customers with order issues, troubleshooting and regain access to their accounts.

English Teacher

Instituto COSVIC
26/03/2022 - 12/08/2023

Taking an active leader role to handle and manage the class even in difficult situations with the students., Applying different teaching methods for adults and teenagers., Organize several activities and training plans., Providing learning results in the right deadlines.

English and Spanish Interpreter

Cyracom
14/09/2021 - 14/07/2023

Providing excellent customer service and best practices., Performing excellent communication skills on both languages to deliver the right message for different type of fields., Exceeding the monthly performance metrics on schedule adherence, attendance, call quality and client ́s complaints.

Database Administrator

Western Union
23/06/2021 - 10/08/2021

Processing different requests received through email and SalesForce., Making changes to budget, addresses, locations or deleting accounts using AS400., Managing large amounts of data in Excel and Access using VLOOK UP, running macros and different formulas and functions.

Client Services Representative

Cyracom
17/07/2023 - Present

First point of contact with clients to connect with interpreters, receive feedback, schedule sessions and resolve inquiries., Submitting and processing client’s complaints, commendations and phone orders through SalesForce., Export, analyze and compose Excel reports with feedback to be sent to different departments., Guiding customers through troubleshoot and solving problems of Cyracom’s devices and app., Accomplishing tasks and assignments on the established deadlines in a fast-paced environment., Compile and analyze Excel reports regarding customer’s inquiries and provide solutions.

Marketing Demand Representative

TD Synnex
13/05/2024 - Present

Working independently by making outbound calls to connect future resellers to the assigned campaign., Manage time properly to accomplish and exceed goals., Pull out data and compose Excel reports with campaign’s results for the vendor., Assisting with onboarding training for new hires. Explaining best customer service and ethic practices., Communicate effectively with possible resellers for them to take a look of our information and accept our offers., Research qualified leads that enter our marketing pipeline., Gathering information about potential customers, including details about key stakeholders, technology needs and technology goals.

Habilidades

Sales StrategyClient Relationship ManagementMarket AnalysisTeam LeadershipPresentation Skills
Publicado en CazVid - 17 may 2026
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