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Allen
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Competencias
Demonstrated experience with Customer Interaction.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Sales Support.
Demonstrated experience with Sales Tracking.
Demonstrated experience with Database Management.
Educacion
Resumen
Professional profile
Experiencia
Customer Service / Sales Representative - Front End
Place or cancel phone/email orders.. Resolved customer complaints via phone or email.. Used telephones to reach out to customers and verify account information.. Greeted customers warmly and ascertain problem or reason for calling.. Assisted with placement, modifications, refunds, returns or exchanges of phone / email orders.. Advise on company information.. Took payment information and other pertinent information such as addresses and phone numbers.. Answered questions about warranties or terms of sale.. Acted as the company gatekeeper.. Persuaded customers to reconsider cancellation.. Informed customer of deals and promotions.. Sell products and services.
Senior Account Representative Customer Service Specialist - Front End
Resolved customer complaints via phone or email.. Used telephones or email to reach out to customers and verify account/order information.. Greeted customers warmly and ascertain problem or reason for calling.. Assisted with placement of orders, refunds, returns or exchanges.. Advised on company information.. Took payment information and other pertinent information such as addresses and phone numbers.. Answered questions about warranties or terms of sale.. Acted as the company gatekeeper.. Suggested solutions when a product malfunctions.. Handle product recalls.. Persuaded customers to reconsider cancellation.. Inform customer of deals and promotions.. Work with customer service manager to ensure proper customer service is being delivered.. Compile reports on overall customer satisfaction.
Senior Inside Sales Representative
Maintained promotional database by inputting invoice and bill-back data.. Updated account reps and managers by consolidating, analyzing, and forwarding daily action summaries.. Resolved order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.. Resolved promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.. Provided product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.. Provided sales vs. projection results by preparing and forwarding sales tracking reports.. Forwarded samples by entering request; arranging shipment; notifying customer.. Maintained customer database by inputting customer profile and updates; preparing and distributing monthly reports.. Prepared sales presentations by compiling data; developing presentation formats and materials.. Tracked sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.. Updated job knowledge by participating in educational opportunities.. Accomplished department and organization mission by completing related results as needed.
Quality Assurance Analyst II (C10 position)
Monitored and evaluated chat/call interactions to ensure products, services, or internal procedures meet strict quality standards and business goals.. Conduct regular audits and transaction monitoring to evaluate compliance, accuracy, and scoring consistency.. Review operational metrics, track defect trends, and maintain quality reports or dashboards for leadership.. Identify compliance gaps and cascade process updates through conducted alignment sessions and recommend structural improvements or strategies.