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Call Center Representative (Remote/Hybrid)
Demonstrated experience with Customer Service & Client Relations.
Demonstrated experience with High-Volume Call Handling.
Demonstrated experience with Patient Intake & Scheduling.
Demonstrated experience with Data Entry & Documentation.
Demonstrated experience with Electronic Records Management.
Call Center Representative (Remote/Hybrid) open to new opportunities
Managed high-volume inbound and outbound calls using cloud-based systems.. Assisted customers with billing, account, and service inquiries.. Documented interactions accurately in CRM systems while meeting performance metrics.
Maintained electronic documentation and communicated updates to care teams.. Coordinated client schedules using phone and digital tools.
Managed patient records and communicated regularly with supervisors.
Maintained daily client documentation and ensured client safety.
Processed inventory using digital systems with high accuracy.
Supervised staff and handled scheduling and reporting.