Experienced in customer support, dispatching, team leadership, and business administration with a strong focus on client retention and operational efficiency.
Provided customer support, retention, and client relationship management in various roles.
Coordinated technician dispatch, scheduling appointments, and managing routing for multiple companies.
Led QA audits, team coaching, and report analysis to ensure quality and performance standards.
Founded and scaled a retail business, managing product expansion and store growth.
Pinpoint Scaling
Contact leads that filled an application online to schedule for skin improvement treatments with a $25 deposit., Follow up through sms constantly to get as many appointments as possible.
411 Locals
Call customers who are looking to cancel and retain them, Follow up on customers who were looking to cancel through email and do retention labor.
Roofers Elevation
Call incoming facebook leads, Schedule roof appointments, Schedule daycare tours
Callcast / The Chimney Guys
Answering customer calls, Making outbound calls to schedule annual cleaning, happy calls., Closing estimates, Creating routes, Dispatching techs.
International Business
Highschool
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