Alexis - Customer Service & Dispatch Specialist with 10+ years of experience

Provided customer support, retention, and client relationship management in various roles.

Coordinated technician dispatch, scheduling appointments, and managing routing for multiple companies.

Led QA audits, team coaching, and report analysis to ensure quality and performance standards.

Founded and scaled a retail business, managing product expansion and store growth.

Regularly engaged in client follow-ups via SMS, email, and calls to optimize retention and scheduling.

Contact leads that filled an application online to schedule for skin improvement treatments with a $25 deposit., Follow up through sms constantly to get as many appointments as possible.

Call customers who are looking to cancel and retain them, Follow up on customers who were looking to cancel through email and do retention labor.

Call incoming facebook leads, Schedule roof appointments, Schedule daycare tours

Answering customer calls, Making outbound calls to schedule annual cleaning, happy calls., Closing estimates, Creating routes, Dispatching techs.

Answering Pro’s calls., Scheduling appointments, Following up with missed calls., Dispatching technicians., Providing amazing customer service.

Answering calls., Dispatching Service calls, Dispatching Installs, Billing, Network watch, Activating services, Scheduling installs.

Answering Pro’s calls., Scheduling appointments, Following up with missed calls., Dispatching technicians., Providing amazing customer service.

Coaching the company’s customers on how to use the app they purchased to its fullest potential., Scheduled follow up coaching sessions with the Pros., Strategize with the team on how to make our coaching skills better.

Auditing satellite internet installations., Helping the agents out with questions throughout their calls, Providing feedback to set up the agents with success throughout each call, Reporting to the company’s main client the company’s performance., Strategizing gameplans to set the company up for...

Answering calls., Providing amazing customer service, Keep on point with the metrics., Collect documentation from new candidates, Register documentation to the internal platform., Interview candidates., Assign the correct candidates to the correct campaigns., Following up with training to make sure...