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Alexandre
Data Analyst with 5 years of experience in healthcare analytics
Contacto
Competencias
Proficient in analyzing complex datasets to extract actionable insights.
Experienced in writing complex queries for database management and reporting.
Extensive use of Excel for data visualization, pivot tables, and macros.
Utilized Tableau and Power BI to create dashboards for business stakeholders.
Managed data projects from initiation through completion, coordinating with cross-functional teams.
Educacion
Resumen
Dedicated data analyst with over 5 years of experience in healthcare analytics, specializing in data modeling, reporting, and visualization to support data-driven decision making.
Logros Clave
- Developed data models that improved reporting efficiency for healthcare projects
- Led a team of 4 analysts in a major data migration project for client A
- Streamlined data collection processes, reducing errors by 15%
Experiencia
Customer Service Representative
Providing information about insurance policy to customers., Filing insurance claims., Provide assistance signing in to the webpage., Providing information about coverages., Solve problems with contractors schedules., Provide information about appointments.
Bilingual Customer Service Representative
Providing information about products to customers., Place orders for customers over the phone., Provide information about promos and discounts., Cancel orders., Track orders., Follow up on customer inquiries via email., Place order quotes for customers.
Collections Specialist
Provide payment assistance., Negotiate solutions to close overdue account cases., Offer programs to bring account up to date., Provide good customer service., Send tickets in case of escalation., Provide information about account, contracts, payments, interest and payment plans.
Bilingual Customer Service Representative
Basic troubleshooting for cell phones., Provide solutions for internet plans., Provide information about offers, internet plans and international services., Cross-sale phones, change plans and internet services., Explain and help understand telephone and internet bills.
Ejecutivo telefónico bilingüe
Customer service for major international bank including:, Solution to customer problems., Debit card activations., Closing of accounts., Funds transfer between accounts., Suspensions of automatic payments., Identify fraud and register complaints., Replacements of debit cards., Sending account statements., Password reset for bank app as well as online banking.