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Alexander
Operations Executive with 10+ years of freight and financial services expertise
Contacto
Competencias
Designed and implemented operational frameworks, led teams, and managed client retention strategies in financial and freight sectors.
Integrated platforms like HubSpot, TriumphPay Audit, and Citrix to streamline operational efficiencies and reporting.
Supervised audit teams to ensure regulatory compliance and operational efficiency in financial services.
Maintained strong client relationships through effective communication, retention initiatives, and addressing escalations.
Directed international trade audits ensuring compliance and delivering actionable insights to stakeholders.
Educacion
Idiomas
Resumen
Experienced COO and operations professional specializing in freight factoring, process optimization, and software integration. Proven ability to lead teams, enhance operational efficiencies, and maintain client satisfaction in fast-paced environments.
Logros Clave
- Established Factortek’s operational framework from inception, integrating advanced software to optimize processes.
- Successfully managed end-to-end freight factoring disbursements, credit, and collections within the US market.
- Led cross-functional teams and implemented technological integrations, resulting in improved operational workflows and client retention.
Experiencia
Chief Operating Officer – Freight Factoring Portfolio
Designed and implemented Factortek’s operational framework from scratch, establishing streamlined processes and robust systems., Integrated industry-leading software solutions, including HubSpot, TriumphPay Audit, and Citrix (FactorSoft), to enhance operational efficiency., Built and managed a...
Various Roles in Operations, Audit, and Account Management
Gained comprehensive expertise in freight factoring through progressive roles, including Operations Analyst, Senior Audit Analyst, and Account Executive., Supervised audit teams to ensure regulatory compliance, streamlined operational processes, and acted as a trusted contact for high-value...
Technical Support Agent – HTC
Provided high-quality technical support, achieving a high first-contact resolution rate and enhancing customer satisfaction in a fast-paced environment., Successfully resolved complex issues and maintained a focus on improving the user experience.
Professional II – Collections and Posting Coordinator
Directed international trade audits to ensure compliance with regulations and provided actionable insights to clients., Coordinated audit teams to deliver detailed reviews of import/export operations, contributing to improved operational compliance and client trust.