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Aldo
Customer Service Representative
Contacto
Competencias
Engaged with customers across various channels, resolving inquiries and ensuring satisfaction.
Provided Tier 1 support, remote device configuration, and managed client cases globally.
Supervised customer service teams, coached agents, and contributed to performance reporting.
Handled order entries, managed supply chain software, and coordinated logistics for clients.
Conducted cold calling, appointment setting, and nurturing leads to support sales objectives.
Educación
Idiomas
Resumen
Dedicated specialist with over 8 years of experience delivering exceptional customer service, technical support, and team leadership across telecommunications, real estate, pest control, and tech industries.
Logros Clave
- Resolved complex customer issues across multiple departments and product lines at Motorola Solutions.
- Led a team at ACS, implementing coaching strategies and monitoring metrics to ensure high customer satisfaction.
- Provided remote technical assistance for international clients, configuring portable devices and managing customer cases.
Experiencia
Customer Service Representative
Resolved inbound calls and cases, expertly addressing Federal, Estate, County and Local Departments issues, including order inquiries, warranty replacement request, post-sale customer service and service repair request with Motorola wide range of security products including two-way radios, body...
Cold Caller, Appointment Setter Agent
Conducted back-to-back calls to gather solid leads by acquiring on homeowners ’properties, generating offers, and nurturing potential future sellers’ and buyers’ leads.
Customer Service, Inside Sales Agent
Executed customer service activities and inside sales responsibilities., Assisted in scheduling appointments for technician services and promoting pest service plans through phone and digital communications., Proactively followed up on leads, persuading them to remain engaged with our services.
Customer Service Representative
First point of contact in order to enrolled new customers giving them a friendly welcome to explain services., In charge of responding customer request as far as billing inquiries, processing payments, service transfers and assistance through different communication channels like voice, text and...
Order Entry Processor
Managed order processing via email and phone for individual and large clients, inputting orders into supply chain software to enable warehouse workers to fulfill and delivered materials to customers.
Tech Support Specialist Tier 1
Provided phone support to a diverse client of small and large companies globally., Managed virtual remote assistance through specialized software in order to configure all portable devices delivered to all Europe clients., Served as backup Entitlement Agent Specialist in charge of reviewed daily...
Supervisor
Oversaw a team dedicated to a daily phone support, ensuring all customer received necessary information., Coached agents by monitoring calls, facilitating monthly team meetings to discuss performance, and establishing goals for continuous improvement, contributing to high customer satisfaction...
Customer Service Representative
Delivered phone service to Boost Mobile customers including activations, reactivations, account inquiries, payment assistance and basic troubleshooting assistance ensuring to provide issue resolution and a good customer satisfaction.