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Alberto
Customer Service & Communication Specialist with 3+ years in Call Centers
Contacto
Competencias
Utilized in handling customer inquiries, complaints, and providing solutions at call centers and pharmacy.
Effectively used diverse communication platforms to serve customers and colleagues in different roles.
Applied leadership skills in organizing pharmacy tasks and contributing to company objectives.
Resolved customer conflicts and issues efficiently during call center interactions and pharmacy service.
Managed high call volumes and demanding tasks in fast-paced environments effectively.
Educacion
Idiomas
Resumen
Dedicated professional with over 3 years of experience in customer service, call centers, and retail environments, skilled in communication, conflict resolution, and leadership.
Logros Clave
- Provided excellent customer service while communicating effectively across multiple platforms at ERC Internacional Call Center.
- Handled high volume of inbound and outbound calls, addressing customer inquiries and providing solutions at Stream Global Services.
- Demonstrated leadership and organizational skills by managing store layout and customer service in a pharmacy environment.
Experiencia
Representante
Proporcionar un excelente servicio al cliente en todo momento., Me comuniqué de manera efectiva usando diversas plataformas de comunicación., Mostré excelentes habilidades de comunicación interpersonal., Contribuí a la creación de los objetivos de la empresa y colaboré apoyándolos.
Representante
Recibir las llamadas de los clientes respondiendo preguntas o abordando cualquier inquietud que puedan tener, Manejo de muchas llamadas entrantes y salientes hacia y desde los clientes, Escuchando las necesidades o problemas de los clientes y brindando soluciones útiles a sus problemas
Gondolero
Hice uso de excelentes habilidades de liderazgo y organización para lograr objetivos., Organizar las gondolas de la farmacia, Servicio al Cliente