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Alan
Welcome to CazVid!
Contacto
Competencias
Demonstrated experience with Call Handling.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with CRM Tools.
Demonstrated experience with Active Listening.
Educacion
Idiomas
Experiencia
Bilingual CSR
Administrative process management in bilingual environment (English-Spanish), ensuring legal compliance., Handling inbound and outbound calls to assist policy holders with coverage inquiries, claims and policy updates.
Bilingual CSR
Created customized email responses to address specific customer needs, ensuring personalized and effective communication., Offered technical support and troubleshooting assistance guiding customers through problem-solving steps.
Quality Analyst
Execute client operating standards internally and to client., Analyze operational outcomes and develop actions plans to ensure optimal performance is delivered.
Bilingual CSR
Assisted customers with placing orders, processing returns, and managing accounts, ensuring smooth and efficient customer service experience., Respond to customers questions on a polite and timely manner gaining a customer satisfaction.