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Alan
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Competencias
Demonstrated experience with Bilingual Support.
Demonstrated experience with CRM Systems.
Demonstrated experience with Sales Handling.
Demonstrated experience with Product Management.
Demonstrated experience with Social Media Marketing.
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Resumen
View Alan's professional profile on CazVid.
Experiencia
Bilingual Customer Service Agent / Certified Travel Agent
Providing B2B and B2C support in English to international clients., Handling reservations, changes, quotes, and travel requests., Managing calls, emails, and updating cases through CRM systems and airline platforms., Resolving escalated cases with clear communication and high-quality service., Managing multiple requests simultaneously in a fast-paced environment.
Online Sales and Product Management
Management of product acquisition, pricing, and inventory., Customer service through WhatsApp, social media, and in-person sales., Content creation (Reels, photos, and videos) to increase sales and social media reach., Coordination of deliveries, packaging, and logistics., Negotiation with suppliers and daily oversight of business operations.
Waiter
Customer service in a high-volume environment., Order taking, POS system operation, and accurate payment handling., Maintaining clean areas following safety and hygiene standards., Ensuring a positive experience for every customer.
Plumbing Technician
Managed projects from start to finish, maintaining communication with clients via phone, text, and email., Responsible for material purchasing, installations, diagnostics, and daily digital reporting using an iPad., Led a small team, assigning tasks and supervising progress to meet project deadlines., Prepared service notes, quotes, and complete project proposals., Handled repair calls, leak inspections, and follow-ups; when major damage was found, created and sold the corresponding project., Provided clear communication and effective solutions to ensure high customer satisfaction.