Multi-industry Operations Specialist skilled in streamlining processes, managing client relations, and cross-functional team collaboration. Proven ability to support administrative efficiencies and drive operational improvements.
Handled scheduling, documentation, and process improvements in medical administration and finance sectors.
Built strong client relationships and addressed inquiries efficiently in retail, healthcare, and financial environments.
Assisted in data reconciliation and analysis tasks at McKesson and CIBC to ensure transaction accuracy.
Managed and trained teams of cashiers and support staff, promoting compliance and service quality.
Espace MD
First point of contact for high-volume client inquiries, providing prompt and empathetic communication, Managed scheduling, bookings, confirmations, and follow-ups across multiple stakeholders, Maintained accurate digital records and documentation across multiple platforms, Supported invoicing,...
CIBC
Facilitated processing and reconciliation of Wealth Management activities including account opening, cash management, and settlement, Managed monthly and quarterly valuations, capital activities, and pricing for sponsored funds, Identified opportunities for process improvement and operational...
Apple
Provided product solutions aligned with customer needs, Collaborated with cross-functional teams to improve operational efficiency, Built strong client relationships to generate business leads
The Source
Delivered product demonstrations and recommendations based on customer needs, Identified upselling and cross-selling opportunities to increase revenue, Maintained strong knowledge of product lines, pricing, and warranties
Cybersecurity Certification
Completed Coursework toward Bachelor of Commerce
DEC
High School Diploma (DES)
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Identified operational efficiencies and supported workflow enhancements across various roles.
McKesson Canada
Assisted with reverse logistics operations and data analysis, Reconciled customer responses related to recalled products, Demonstrated strong initiative and independent project management
Zara
Delivered high-quality customer service and conflict resolution, Managed and trained teams of 6–15 cashiers, Ensured compliance with company policies and procedures
