Experienced operations and team leader with over 30 years in fast food and call center industries, specializing in policy development, team management, and project oversight.
Directed daily activities to ensure operational efficiency and alignment with company goals.
Led team development initiatives including training, coaching, and performance management.
Managed projects related to sales of internet, security, and smart home systems within a call center environment.
Ensured customer satisfaction in fast food and call center industries through team supervision.
Developed and revised operational guidelines to improve efficiency and compliance.
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