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Adrien

Surgical Coordinator / Administrator

Contacto

Montréal, Quebec, Canada
Disponible en CazVid
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Competencias

Operations ManagementAdvanced

Handled scheduling, documentation, and process improvements in medical administration and finance sectors.

Customer Service & RelationsExpert

Built strong client relationships and addressed inquiries efficiently in retail, healthcare, and financial environments.

Data Analysis & ReconciliationIntermediate

Assisted in data reconciliation and analysis tasks at McKesson and CIBC to ensure transaction accuracy.

Team Leadership & TrainingIntermediate

Managed and trained teams of cashiers and support staff, promoting compliance and service quality.

Process ImprovementIntermediate

Identified operational efficiencies and supported workflow enhancements across various roles.

Educación

Cybersecurity Certification
McGill University
Completed Coursework toward Bachelor of Commerce
Concordia University
DEC
LaSalle College, Quebec
High School Diploma (DES)
École Secondaire Saint-Jean-Baptiste

Idiomas

EnglishNative
FrenchNative

Resumen

Multi-industry Operations Specialist skilled in streamlining processes, managing client relations, and cross-functional team collaboration. Proven ability to support administrative efficiencies and drive operational improvements.

Logros Clave

  • Streamlined workflows at Espace MD improving client communication and administrative efficiency
  • Processed and reconciled complex Wealth Management activities at CIBC, supporting operational accuracy
  • Collaborated across teams at Apple to enhance product and customer engagement strategies

Experiencia

Surgical Coordinator / Administrator

Espace MD
June 2024 - Present

First point of contact for high-volume client inquiries, providing prompt and empathetic communication, Managed scheduling, bookings, confirmations, and follow-ups across multiple stakeholders, Maintained accurate digital records and documentation across multiple platforms, Supported invoicing,...

Private Wealth Operations Specialist

CIBC
February 2022 - Present

Facilitated processing and reconciliation of Wealth Management activities including account opening, cash management, and settlement, Managed monthly and quarterly valuations, capital activities, and pricing for sponsored funds, Identified opportunities for process improvement and operational...

Operations Lead / Specialist

Apple
August 2019 - July 2022

Provided product solutions aligned with customer needs, Collaborated with cross-functional teams to improve operational efficiency, Built strong client relationships to generate business leads

Retail Sales Associate

The Source
January 2019 - August 2019

Delivered product demonstrations and recommendations based on customer needs, Identified upselling and cross-selling opportunities to increase revenue, Maintained strong knowledge of product lines, pricing, and warranties

Intern

McKesson Canada
October 2018 - January 2019

Assisted with reverse logistics operations and data analysis, Reconciled customer responses related to recalled products, Demonstrated strong initiative and independent project management

Cashier / Sales Associate

Zara
February 2015 - October 2018

Delivered high-quality customer service and conflict resolution, Managed and trained teams of 6–15 cashiers, Ensured compliance with company policies and procedures

Habilidades

Operations ManagementCustomer Service & RelationsData Analysis & ReconciliationTeam Leadership & TrainingProcess Improvement
Publicado en CazVid - 17 may 2026
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