Dynamic professional with over 15 years in education, training, and graphic design. Proven track record of leading teams, enhancing skills, and delivering impactful training solutions.
Extensive experience leading training teams, designing programs, and enhancing employee performance.
Proficient in teaching English at various levels, preparing students for Cambridge exams, and curriculum development.
Skilled in print and digital media, with a strong portfolio including newspapers, magazines, and marketing materials.
Proven ability to manage and motivate multidisciplinary teams to achieve organizational goals.
Concentrix BPO
Managed 6 trainers and 5 sidekicks for AliExpress, Comun, Stori, and H&M., Led skill development, monitored KPIs (quality, CSAT, AHT), and developed action plans for improvement., Worked directly with clients from China, the US, Germany, and Mexico, presenting results weekly, monthly, quarterly, and annually., Prepared AI videos with avatar & AI sandbox.
Colegio Montreal
Taught Primary and Secondary students, preparing them for Cambridge Exams (KET, PET & Starters) at A1, A2 & B1 levels., Managed 16 groups across CEUM and Montreal.
CEUM University
Taught English Language degree students in Semantics, Translation, Interpretation, Morphology, and English Culture., Provided thesis revision and feedback in their final semester., Taught A1, A2 & B1 English to adult students in Education, Gastronomy, and Tourism programs.
London School
Prepared students for KET (A2 level).
English Language Teaching Degree
Certificate in Advanced English (CAE)
Oral examiner
In Service Certificate in English Language Teaching (ICELT)
Graphic Design Degree
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IH International House
Taught adult students, preparing them for Cambridge Exams (KET, PET & FCE) at A1, A2, B1 & B2 levels.
UVM
Instructed A2 & B1 levels.
Colegio Carmen Salles
Taught Junior High and Primary students, preparing them for KET, PET & FCE at A2, B1 & B2 levels.
Colegio New Land
Instructed A1 level students.
Compro & Vendo Morelos
Designed the 'El Juglar' newspaper, a monthly print publication., Co-designed the 'Compro y Vendo' magazine., Assisted in pre-press production.
Imaginación & Impresión Graphic Design
Collaborated with graphic designers on various projects, including business cards, brochures, and the magazine Acapulco Intensamente.
