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Josue
Customer Support & IT Specialist with 6+ years in service & retail sectors
Contacto
Competencias
Delivered multi-channel customer assistance, handling inquiries, issues, and retention strategies.
Diagnosed and resolved hardware, network, and software problems across various organizational environments.
Tracked and coordinated service projects using Salesforce, Excel, Kraken, and internal tools to ensure accuracy and timeliness.
Entered, organized, and maintained detailed records to support operational efficiency and accuracy.
Utilized Salesforce, HubSpot CRM, QuickBooks, and ServiceNow for client management and operational processes.
Educacion
Idiomas
Resumen
Professional with over 6 years of experience in customer service, technical support, and project coordination within diverse sectors including telecom, retail, and back-office operations. Skilled in troubleshooting, client communication, and workflow management.
Logros Clave
- Managed provisioning projects at Tech Americas, coordinating service activations and disconnections.
- Provided comprehensive IT support, including hardware, software, and network troubleshooting, enhancing team efficiency.
- Supported AT&T clients across multiple communication channels, focusing on customer retention and service modifications.
Experiencia
Fast Track Provisioner
Managed provisioning projects including service activations and disconnections, ensuring accuracy and timely completion., Used Salesforce, Excel, and Kraken to track workflows and maintain detailed records., Worked closely with internal teams and vendors to coordinate service changes, while keeping...
Customer Service / Back-Office Coordinator
Delivered administrative and back-office support across several departments., Entered and organized data, managed schedules, and coordinated appointments., Assisted with budgeting, invoicing, and expense tracking while ensuring clear communication between internal teams and external partners to...
IT Support Specialist
Provided IT support for hardware, software, and network-related issues across the company., Installed and configured Windows systems and Microsoft Office tools while offering step-by-step guidance to staff during training sessions and system rollouts., Responded to support requests remotely,...
Back Office Specialist / Supervisor Support
Processed financial transactions such as payments, reconciliations, and deposits with precision., Supported supervisors by handling escalated customer cases and ensured that all adjustments and refunds complied with company policies., Maintained the confidentiality of sensitive information at all...
Retail Sales Associate
Assisted customers with product recommendations and purchases while processing transactions quickly and accurately., Maintained the store’s presentation and merchandising displays, highlighting promotions and new arrivals., Ensured customer satisfaction by creating a welcoming environment and...
Customer Service Specialist / Retention Agent / Moves & Modifies / Social Media Specialist / Quality Agent
Supported AT&T customers through phone, email, chat, and social media, adapting to different communication channels as needed., Worked as a Retention Agent by addressing concerns and offering solutions to keep customers from canceling their services., Handled Moves & Modify requests...