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Competencias
Demonstrated experience with Mathematically inclined.
Demonstrated experience with Technologically inclined.
Demonstrated experience with Experienced user of Windows, Mac IOS, Microsoft Office, SAP.
Demonstrated experience with Multi-tasking skills.
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Professional profile
Experiencia
Virtual Receptionist
Managed inbound and outbound calls. in both, English and Spanish.. Professionally communicated with a diverse audience via phone. Properly entered summary of the call in call notes for every call taken.. Call taking duties included, answering inquiries, screening calls, qualifying leads, transferring calls, scheduling appointments, processing orders and refunds, taking payment for services and completing additional tasks as needed.. Fostered teamwork in a virtual environment
Remote Technical Support Agent/Floor Support
Simultaneously worked the positions of Tier 2 Technical Support and Floor Support.. Provided Tier 2 support to existing and potential customers via phone for Comcast internet services and related issues. Received inbound calls via internal/external transfers as a home based/work at home agent and took ownership of every single call.. Utilized my active listening and analytical skills, in order to determine the most appropriate resolution path throughout the entirety of my shift,. I assisted my fellow coworkers by answering work related inquiries to include guiding them, step-by-step, through processes, while simultaneously taking my calls. Build rapport with other departments that allowed me to gain valuable information that was beneficial to our department to better assist our callers.. Adhered/complied with all regulations and troubleshooting procedures. Escalated/routed calls to the appropriate departments when necessary. Documented all calls in the proper systems.