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Customer Service and Sales Professional with 5+ years of diverse industry experience
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Competencies
Provided effective customer support, resolved inquiries, and maintained high customer satisfaction.
Engaged clients, achieved sales targets, and supported marketing strategies in retail and online environments.
Managed financial records, processed invoices, and maintained customer and inventory data.
Assisted stock counts, monitored stock levels, and coordinated with procurement teams.
Handled billing inquiries, client issues, and collaborated with teams using various operational tools.
Education
Languages
Summary
Motivated professional with a broad background in customer service, sales, administration, and inventory management. Skilled in resolving client issues, managing online platforms, and supporting sales efforts across multiple industries.
Key Achievements
- Handled inbound/outbound billing inquiries and resolved account issues at Aegies T/A Startek.
- Managed online sales platforms, coordinated order fulfillment, and developed marketing strategies at Discount Decor.
- Supported sales efforts for vehicle sales at Audi Centre West Rand, including client follow-ups and sales reports.
Experience
Call Centre Billing Agent
Handled inbound and outbound billing inquiries professionally and efficiently., Assisted clients with billing disputes and resolved account issues., Maintained accurate records of all customer interactions and transactions., Collaborated with team members to meet service level agreements (SLAs).,...
Online Sales Consultant
Managed online sales platforms and ensured timely order processing., Responded to customer inquiries, providing product information and solutions., Coordinated with warehouse and logistics teams for order fulfillment., Monitored stock levels and reported shortages to management., Processed returns...
Debtors and Creditors Administrator Trainee
Managed accounts receivable and accounts payable for the company., Reconciled customer and supplier accounts regularly., Generated financial reports and assisted in monthly audits., Followed up on outstanding payments and ensured timely collections., Assisted with invoice processing and data...
Sales Executive Intern
Assisted in sales of vehicles, providing detailed product information., Supported senior sales executives in lead generation and client follow-ups., Maintained customer databases and updated records., Prepared sales reports and presentations for management review., Coordinated test drives and...
Stock Taker
Conducted physical inventory counts and reconciled discrepancies., Updated inventory records and assisted with stock organization., Assisted in reporting stock movement and storage efficiency., Monitored stock levels and coordinated with procurement team., Ensured compliance with stock control...
Sales Agent
Promoted products and services to customers effectively., Achieved and exceeded daily sales targets consistently., Provided excellent customer service and product recommendations., Maintained a clean and organized sales floor., Assisted in stock replenishment and merchandising., Addressed customer...