Yulissa - Technical Support Specialist with BPO experience in Traffic Management

Nogales, Sonora, Mexicoen

Supported onboarding of employees in a BPO Traffic Management environment

Managed customer inquiries through emails and support tickets effectively

Published on CazVid

Summary

Dedicated to providing effective technical support and customer service in a BPO setting with experience in onboarding and support ticket management.

Utilized multiple technical tools including Zendesk and LiveChat to ensure prompt support

Google SuiteAdvanced

Used Google Suite tools for daily communication, documentation, and collaborative tasks.

LiveChatIntermediate

Handled customer interactions via LiveChat to address support queries and provide assistance.

ZendeskIntermediate

Managed support tickets through Zendesk for efficient issue resolution.

TeamworkIntermediate

Collaborated with team members to support traffic management operations and onboarding processes.

Spanish(Fluent)English

BPO Tech support for Traffic Management

2020 - 2023

Onboarding employees, Answering emails and support tickets

High School diploma

Completed 2015

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