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Customer Service & Client Coordination with diverse experience in client support
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Competencies
Handled client inquiries and support, ensuring satisfactory resolution and maintaining positive customer relations.
Led training sessions at Concentrix, enhancing team capabilities and onboarding new staff effectively.
Assisted clients in legal and medical contexts, managing schedules, inquiries, and procedural guidance.
Provided clients with legal advice support related to immigration processes at Lisinski Law Firm.
Education
Languages
Summary
Dedicated client support professional with multiple roles in customer service, team training, and legal client assistance. Proven ability to manage client inquiries, lead training initiatives, and coordinate support for legal and medical processes.
Key Achievements
- Progressed from Customer Service Representative to Supervisor roles, demonstrating role growth and leadership.
- Led training sessions at Concentrix, developing team skills and onboarding processes.
- Provided legal immigration support for clients at Lisinski Law Firm, managing client interactions and procedural assistance.
Experience
Customer Service Representative
Assisting clients with customer service inquiries.
Trainer Leader
Customer Service and Sales Supervisor
Outbound Client Service Coordinator
Assisting Clients based on Legal advises in their immigration process.
Client Service Coordinator
Assisting patients with the process of scheduling their appointments.