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Yorjani
Customer Service / Backoffice
Contact
Competencies
Experiencia demostrada en Customer Service.
Experiencia demostrada en Sales.
Experiencia demostrada en Leadership.
Experiencia demostrada en Excel.
Experiencia demostrada en Power BI.
Education
Languages
Summary
Customer Service / Backoffice buscando nuevas oportunidades
Experience
CUSTOMER SERVICE / BACKOFFICE
Provide support to customers by diagnosing and resolving issues related to their products and services in English.. Communicate clearly and professionally with clients to deliver effective solutions, ensuring a high level of customer satisfaction.. Conduct outbound calls to inform customers about the outcome of their cases, whether positive or negative, maintaining transparency and professionalism.. Handle sensitive documentation and confidential customer information with accuracy and strict attention to data protection standards.. Manage customer accounts involving financial transactions, including processing refunds, handling subscription cancellations, and ensuring billing accuracy.. Assist customers with device-related concerns, including troubleshooting and device location support.. Maintain detailed case documentation and follow-ups using internal systems to ensure proper resolution and compliance with service standards.
ORDER PICKER
Prepared and fulfilled customer orders with a strong focus on accuracy, product quality, and attention to detail.. Provided customer-oriented service by carefully selecting the best available products and ensuring satisfaction with each order.. Coordinated home deliveries, ensuring orders were dispatched on time and met company standards.. Monitored and followed up on customer purchases to guarantee timely delivery and a seamless shopping experience.. Maintained high performance in a competitive environment by prioritizing efficiency, quality, and customer satisfaction.. Supported store floor operations when required, ensuring organization, product availability, and overall store presentation.. Contributed to maintaining the brand’s reputation by delivering excellent service and upholding Auto Mercado’s quality standards.
OPTICAL MANAGER / SALES
Managed daily operations of the optical department, including inventory control and supply management to ensure product availability.. Provided leadership support by acting as store manager when required, ensuring smooth operations and team coordination.. Delivered personalized customer service and sales support, guiding patients through product selection and closing effective sales.. Assisted doctors and clinical staff by coordinating patient flow and ensuring consultations were completed efficiently and translated into successful sales.. Specialized in assisting elderly patients, offering attentive, respectful, and patient-centered service while maintaining high-quality care for customers of all ages.. Ensured all processes aligned with company standards, contributing to overall store performance and customer satisfaction.
SALES / BACK OFFICE
Conducted outbound cold calls to promote and sell ICE Kolbi products, maintaining a professional, respectful, and customer-focused approach.. Identified customer needs and presented tailored solutions to successfully close sales.. Managed the full sales cycle, including customer outreach, negotiation, and closing deals.. Completed all required documentation and processed sales accurately, ensuring compliance with company procedures.. Coordinated product delivery and ensured timely and efficient order fulfillment.. Provided post-sale support to ensure customer satisfaction, resolve any issues, and build long-term relationships.. Leveraged strong communication skills and sales experience to generate repeat business and increase customer retention.