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Yolanda
Customer Service
Contact
Competencies
Experiencia demostrada en Communication.
Experiencia demostrada en Multitasking.
Experiencia demostrada en Prioritizing.
Experiencia demostrada en Dependable.
Experiencia demostrada en Leadership.
Education
Languages
Summary
Customer Service buscando nuevas oportunidades
Experience
CUSTOMER SERVICE
Provide professional and courteous customer service to clients, and vendors. Respond to customer inquiries by phone, emails, and walk-in inquirers regarding product and service. Provide detailed information about window and doors status to Home Depot and local businesses. Data entry-clients orders in the system. Schedule appointments and coordinate service requested. Schedule delivery with clients. Addressed customer concerns and work to resolve issues promptly. Coordinate repair services when needed. Communicate with internal teams to ensure timely completion of customer requests. Escalate complex issues to management when necessary. Followed company policies and procedures while maintaining a heigh level of customer satisfaction
HOUSING STABILIZATION CASE MANAGEMENT
Provide case management services to individuals and families experiencing housing instability. Assessed clients’ housing needs and develop individualized stabilization plans. Connect clients with housing resources, financial assistance, and community programs. Assist clients with applications for housing and emergency assistance programs RAFT/ERMA. Advocate for client to help address housing-related barriers. Maintain accurate and confidential case records and documentation. Monitor client progress and follow up to support housing stability. Provide referrals to employment benefits, transportation, and other supportive services
HOUSING STABILIZATION CASE MANAGEMENT
Provide case management services to individuals and families experiencing housing instability. Assessed clients’ housing needs and develop individualized stabilization plans. Connect clients with housing resources, financial assistance, and community programs. Assist clients with applications for housing and emergency assistance programs RAFT/ERMA. Advocate for client to help address housing-related barriers. Maintain accurate and confidential case records and documentation. Monitor client progress and follow up to support housing stability. Provide referrals to employment benefits, transportation, and other supportive services
FAMILY STABILIZATION CASE MANAGEMENT
Provide intensive case management and supportive services to families involved with the Department of Children and Families (DCF) facing personal, financial, and social challenges. Assess family needs, safety concerns strength, and risk factors affecting child and family well-being. Conduct assessments to identify family needs, strengths, and barriers. Develop service plan focused on family stabilization, safety and prevention. Work collaborative with parents and caregivers to address concerns identified. Connect families with appropriate community resources, and supportive services. Provide crisis intervention or significant family challenges. Advocate for families while maintaining a strong focus on safety and family preservation. Coordinate services and communication with DCF, schools, community agencies, and other professionals involved with families. Monitor family progress and compliance with established service plan and safety plans. Maintain accurate, confidential case notes, assessments, service plans, and required documentation. Assist families in addressing identified risks and building the skills and resources necessary to safely maintain children in the home whenever possible