Experienced in customer service, team leadership, and multilingual communication. Adept at managing inquiries, solving problems, and supporting teams for optimal client satisfaction.
Handled customer inquiries and support via chat, email, and phone, ensuring satisfaction and issue resolution.
Demonstrated strong interpersonal skills by effectively addressing customer needs in diverse scenarios.
Led support line teams, providing guidance and mentoring to colleagues.
Coordinated multiple customer support activities, managing cases efficiently.
Teleperformance
United Language Group(ULG)
United Nearshore Operations (UNO)
Florida Canes Academy
Primary School
High School
Discover other professionals with similar experience
Utilized GoHighLevel CRM platform for managing customer interactions and data.
