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Yireli
Customer Support & Virtual Assistance with 4+ years in service industry
Video resume
Virtual Assistant/ Customer support
I assisted customers with orders inquiries as damaged, missing and lost packages via live chat and email. I was also a Team lead in the support line assisting my colleagues with their cases,
Contact
Los Morenos, Nacional, Dominican Republic
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer inquiries and support via chat, email, and phone, ensuring satisfaction and issue resolution.
Communication & EmpathyAdvanced
Demonstrated strong interpersonal skills by effectively addressing customer needs in diverse scenarios.
Team LeadershipIntermediate
Led support line teams, providing guidance and mentoring to colleagues.
Organization & PlanningAdvanced
Coordinated multiple customer support activities, managing cases efficiently.
CRM ExperienceIntermediate
Utilized GoHighLevel CRM platform for managing customer interactions and data.
Education
Primary School
Arcadia Reyes School
High School
Eugenio de Jesús Marcano Polytechnic
Languages
EnglishAdvanced
Summary
Experienced in customer service, team leadership, and multilingual communication. Adept at managing inquiries, solving problems, and supporting teams for optimal client satisfaction.
Key Achievements
- Led support team at UNO, providing mentorship and overseeing case resolution.
- Managed customer inquiries via chat and email, resolving issues related to packages.
- Provided multilingual support as English-Spanish interpreter, enhancing service capabilities.
Experience
Customer Service Agent
Teleperformance
Interpreter English-Spanish
United Language Group(ULG)
Chat & Email Agent Team Lead Support Line
United Nearshore Operations (UNO)
Bilingual Virtual Assistant
Florida Canes Academy
Skills
Customer ServiceCommunication & EmpathyTeam LeadershipOrganization & PlanningCRM Experience
Published on CazVid - Feb 6, 2026