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Business Analyst with 5+ years of data-driven decision making in retail
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Competencies
Utilized statistical techniques and tools like Excel and SQL to interpret data and support strategic decisions.
Developed dashboards and reports with Power BI to visualize key performance metrics for stakeholders.
Managed projects to improve operational workflows, coordinating cross-team efforts and timelines.
Presented complex data insights to non-technical teams and executives clearly and effectively.
Education
Summary
Detail-oriented Business Analyst with over five years of experience in data analysis, reporting, and strategic planning within the retail industry. Adept at leveraging BI tools and statistical techniques to support data-driven decision making and process enhancements.
Key Achievements
- Led a team in developing a sales forecasting model that improved accuracy by 15%.
- Streamlined reporting processes, reducing report generation time by 30%.
- Collaborated with cross-functional teams to implement new analytics tools improving insights delivery.
Experience
Customer Service Agent
Provided product knowledge and support during customer interactions in the retail department.
Customer Service Agent
Provided assistance in troubleshooting to customers with Omnipod 5 diabetes control device.
NIKE AGENT
Assisted customers with product inquiries and service-related issues and created corporate claims after warranty defects on sneakers.
Technical Support Specialist
Collaborated with cross-functional teams to resolve complex customer issues effectively.
Technical Support Specialist
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Inbound Sales Agent
Assisted customers in selecting products based on their needs for their car radio.
Customer Service Agent
Provided product knowledge and support during customer interactions., Maintained a positive environment while handling high call volumes.