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Voice Agent with 5+ years in banking and insurance support
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Competencies
Applied in handling client inquiries, supporting voice agents, and performing follow-ups on cases.
Led a back office team in managing insurance processing activities and communication.
Utilized in multiple roles involving chat, email, and mail correspondence, as well as assisting clients and coordinating between agencies.
Handled data compilation, filling, and communication tasks across insurance and delivery contexts.
Applied critical thinking in identifying customer solutions and resolving issues efficiently.
Education
Languages
Summary
Experienced support professional with a strong background in banking, insurance, and logistics, demonstrating team leadership and excellent communication skills.
Key Achievements
- Supported voice agents and handled follow-ups on fraud and dispute cases at Capital One
- Led a back office team handling insurance data processing and broker coordination at GIC, Inc
- Created customer tickets and managed package deliveries at UniUni
Experience
Voice Agent / GURU / BACK OFFICE
Providing information about products, Assisting client's issues, Providing general services, Supporting voice agents via chat, Performing follow ups on Fraud and Dispute cases via email or mail.
Underwriter Assistant
Compiling, filling and sending info to agencies for insurance purposes, Acting as a broker between Agencies and Carriers or Insurers, Performing tasks via chat and email, Leading a back office team.
Delivery Assistant
Creating tickets after and during calls with customers, Delivering information about parcels and packages, Identifying codes for customer solutions.