Ximena - Welcome to CazVid!

Demonstrated experience with Google Sheets / Excel.

Demonstrated experience with CRM platforms.

Demonstrated experience with Canva.

Demonstrated experience with Basic Social Media & Content Management.

Developed creative guidelines for digital advertising campaigns, ensuring brand consistency, clear messaging, and alignment with performance objectives., Collaborated in the definition of creative frameworks for paid media assets, including copy direction, visual requirements, and content formats for different digital channels., Supported the planning and execution of influencer marketing initiatives, establishing content guidelines, tone of voice, and key messages aligned with campaign goals., Worked closely with creative, marketing, and strategy teams, contributing to interdisciplinary workflows and efficient campaign execution., Participated in feedback and iteration processes to optimize creatives based on performance insights and campaign learnings.

Managed high-volume customer interactions with a strong focus on retention, satisfaction, and accuracy., Worked under strict performance KPIs, including quality scores, resolution rate, and customer satisfaction metrics., Analyzed customer needs and objections to optimize responses and improve retention outcomes., Maintained precise data handling and documentation to support performance tracking and process optimization.

Executed outbound sales and retention calls focused on customer lifetime value and conversion efficiency., Applied persuasive communication strategies aligned with customer intent and performance goals., Consistently met or exceeded sales and retention targets in a KPI-driven environment., Ensured data accuracy and compliance while managing customer records and performance tracking.