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Catering and Flight Operations Specialist with 4+ years in airline logistics
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Competencies
Utilized SAP for managing orders, invoices, and payment confirmations in airline catering operations.
Processed ticketing, refunds, and customer inquiries using Apollo, Sabre, and Amadeus systems.
Coordinated flight operations including fueling, aircraft positioning, and baggage management for airlines.
Provided bilingual assistance in English and Spanish, managing passenger requests, complaints, and security protocols.
Prepared operational reports, correspondence, and communication flow for airline logistics and customer service teams.
Education
Languages
Summary
Experienced in airline logistics, catering coordination, flight control, and customer service. Skilled in SAP, GDS systems, and cross-team communication, ensuring efficient airline operations and customer satisfaction.
Key Achievements
- Managed daily alcohol orders and vendor coordination for Delta Airlines catering department using SAP and Excel.
- Coordinated aircraft fueling and ground operations for Avianca Cargo, ensuring timely flight departures and maintenance liaising.
- Handled international ticket exchanges, refunds, and baggage claims for multiple airlines using GDS systems and tracking tools.
Experience
Catering Coordinator (Alcohol Division)
Manage daily alcohol orders for Delta Airlines catering department using SAP and Excel., Coordinate with vendors, planners, and stations to ensure timely delivery and accurate pricing., Monitor and update requisitions, cancellations, and payment confirmations in SAP., Investigate invoices, delivery...
Flight Controller
Coordinated fueling requests and aircraft positioning for Avianca flights departing MIA., Liaised with airport and maintenance teams to manage flight delays or extended ground time., Maintained constant communication with Avianca personnel via email, phone, and WhatsApp., Prepared and updated...
Bilingual Customer Service Agent
Processed exchanges and refunds for international flight tickets according to airline and company policies., Assisted passengers with ticket issues using GDS systems (Apollo, Sabre, Amadeus)., Ensured compliance with data privacy policies while managing customer inquiries.
Passenger Service Agent
Assisted passengers with ticket sales, check-in, and schedule changes using QIK and Sabre systems., Tracked and managed lost baggage claims via NetTracer system, coordinating transfers across Colombia., Enforced airline security protocols and COVID-19 biohazard procedures., Provided bilingual...