Managed F&B operations, overseeing staff, service quality, and stock control to ensure efficient service delivery.
Operations ManagementAdvanced
Supervised and coordinated daily activities at large hospitality venues, including convention centers and hotels.
Customer Service & Team ManagementAdvanced
Provided excellent customer service and led teams in fast-paced environments to meet service standards.
Technical SkillsIntermediate
Proficient in Point of Sale systems and Microsoft Office for operational and administrative tasks.
Education
Business Administration
Damelin Business College
2021
Planning & Control for Food & Beverage Operations
International Hotel School(IHS)
Completed Sept 2018
Food and Beverage Innovation
University of Cape Town(UCT)
2016
Management Skills
American Hotels & Lodges Educations Institutions
Completed July 2009
Supervisory Skills Programme
American Hotels & Lodges Educations Institution
Completed Nov 2003
Languages
TswanaFluent
EnglishFluent
AfrikaansFluent
ZuluFluent
Summary
Dedicated hospitality professional with over a decade of experience in F&B management, operations, and team leadership across luxury and large-scale venues. Skilled in stock control, customer service, and technical systems.
Key Achievements
Progressed from entry-level roles to supervisory and managerial positions, overseeing daily operations in hospitality settings.
Handled multiple responsibilities including customer service, stock management, and staff supervision across various venues.
Acquired extensive skills in operations management, team leadership, and technical systems like POS and Microsoft Office.
Experience
Caddy & Shop Assistant
Sun City Gary Player Country Club & Golf Course
Jan 1996 - Aug 1997
Do Caddie responsibilities by carrying golf bags for Golfers, Assist in the Restaurant with cashiering & stock up, Ordering of stock, Stock taking
Head Waiter
Sun City Hotel & The Palace of the Lost City
Sep 1997 - Jun 2000
Houseman
Sandton Convention Centre
Jul 2000 - Jan 2002
Operations Supervisor
Sandton Convention Centre
Feb 2002 - Oct 2002
Junior Operations Duty Manager
Sandton Convention Centre
Nov 2002 - Mar 2004
Operations Duty Manager
Sandton Convention Centre
Apr 2004 - Feb 2011
F&B Duty Manager
Garden Court O.R. Tambo Inter. Airport Hotel
Mar 2011 - Feb 2019
Food & Beverage Duty Manager
Garden Court & Stay Easy Eastgate
Mar 2019 - Jan 2021
Sales Executive
My HoReCa Africa
Aug 2021 - June 2022
Food & Beverage Supervisor
Mount Grace Hotel and Spa
July 2022 - 30 Nov 2023
Skills
Food & Beverage ManagementOperations ManagementCustomer Service & Team ManagementTechnical Skills