Dedicated medical records specialist and bilingual support professional with extensive experience in healthcare workflows, insurance claims, and customer service. Skilled in HIPAA compliance, appointment scheduling, and real-time bilingual communication to optimize patient and client satisfaction.
Expertise in HIPAA compliance, medical record retrieval, and prescription coordination to ensure accurate healthcare documentation.
Fluent in English and Spanish, facilitating effective cross-language support in healthcare and customer service settings.
Skilled in high-volume inbox management, chat support, and issue resolution to enhance client satisfaction.
Experience in resolving billing discrepancies and reviewing insurance documentation to ensure regulatory compliance.
Easy Breath
Manage end-to-end prescription request workflows, coordinating with healthcare providers to secure signed documentation for CPAP therapy and claim approvals.. Facilitate HIPAA-compliant medical record retrieval via Vonage Fax to support insurance appeals and establish medical necessity for claims.. Optimize website chat conversion rates by engaging prospects in real-time and securing contact information for the sales development pipeline.. Maintain precise documentation within internal databases, ensuring speed and precision in handling sensitive Personal Health Information (PHI).
Freelance Insurance Claims Collector (Remote)
Resolved billing discrepancies and reviewed insurance documentation for regulatory compliance.. Maintained secure, HIPAA-aligned records and professional client communications.
ICC BPO
Facilitated real-time bilingual support via phone for diverse professional sectors.. Logged and escalated complex inquiries within the company CRM to ensure timely resolution.
PC Repair & Maintenance Certification
High School Diploma
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